The minister of Railways, Sheikh Rashid Ahmed, has launched the railway complaints cell to help the people in lodging their complaints related to Pakistan railways easily.
It is a great step by the Government of Pakistan to transform the railway system and make it a profitable institution. It was not easy for the travelers to fight for their rights and there was no one how can listen to the problems and needs of the travelers. But, this complaint cell will surely solve their problems.
Everyone can easily lodge their complaints on the following numbers: 0330-5555556 and 051-9221949. Also, you can fax on 051-9204793. Moreover, people can also mail at [email protected] The timings of lodging the complaints are from 9 am to 5 pm.
The Pakistan railways can only prosper when the travelers get the required facilities. And it is only possible when the system gets better.